1.00            DIVERSITY 

1.01     History and Definitions:  Knowledge of evolution and history of diversity work, definitions, language and terminology of diversity; has met department requirement for diversity training. 

1.02     Communication Skills:  Ability to communicate cross-culturally, ability to use language that is inclusive and sensitive to a broad, diverse population, ability to work with people having diverse communication styles, such as the effective use of an interpreter or TTY machine. 

1.03     Respect for Diversity:  Respects co-workers regardless of differences including diverse lifestyles, background and culture. 

1.04     Legal Compliance:  Ability to act in compliance with relevant law and policy (e.g. Civil Rights Law, EEO regulations, Americans with Disabilities Act (ADA) and Maine Human Rights Act). 

1.05     Inclusion in Decision Making:  An openness and awareness to the inclusion of diverse and/or minority viewpoints in decision making. 

2.00            TECHNOLOGY

2.01     Computer Basics:  Is able to perform basic computer tasks including turning on the computer, logging on, rebooting, turning the computer off, displaying start and help menus, opening and closing programs, using the mouse and moving the cursor within documents. 

2.02     E-Mail:  Is able to utilize e-mail to compose, reply to and forward messages, attach files and save attachments, set up files, file and retrieve messages, use the global address list, create contacts and distribution lists.

2.03     Scheduling:  Is able to utilize scheduling including creating new tasks, viewing, editing, deleting appointments, and printing appointments. 

2.04     Word Processing:  Understands and is able to utilize the word processing function including page set up and editing text. 

2.05    File Management:  Is able to create, save and delete files and folders, as well as locate and retrieve files and folders on all drives. 

2.06     Navigation:  Is able to open and close windows, switch between windows, size and move windows; and move between drives. 

2.07     Information Systems:  Is able to utilize DHHS--Behavioral and Developmental Services information systems, including inputting data, retrieving data and generating reports as required. 

3.00            TRAUMA INFORMED SERVICES 

3.01     Definition:  Is able to define psychological trauma. 

3.02     Trauma and Illness:  Understands the development over time of the perception of psychological trauma as a potential cause and/or complicating factor in medical or psychiatric illnesses. 

3.03          Prevalence and Sequelae:  Is familiar with current research on the prevalence of psychological (childhood and adult) trauma in the lives of persons with serious mental health and substance abuse problems and is able to list possible sequelae of trauma  (e.g. post traumatic stress disorder (PTSD), depression, generalized anxiety, self-injury, substance abuse, flashbacks, dissociation, eating disorder, revictimization, physical illness, suicide, aggression toward others). 

3.04          Trauma-Related Dynamics:  Has a basic understanding of symptoms, feelings and responses associated with trauma and traumatizing relationships. 

3.05     Trauma-Informed Services:  Understands key principles of trauma-informed services; ensuring physical and emotional safety; maximizing consumer choice and control; maintaining clarity of tasks and boundaries; ensuring collaboration in the sharing of power; maximizing empowerment and skill building. 

3.06     Avoidance of Retraumatization:  Considers all consumers as potentially having a trauma history, understands how such individuals can be retraumatized and is able to interact with consumers in ways that avoid retraumatization. 

3.07     Personal and Professional Boundaries:  Is able to maintain personal and professional boundaries in ways that are informed and sensitive to the unique needs of a person with a history of trauma. 

3.08     Unusual or Difficult Behaviors:  Understands unusual or difficult behaviors as potential attempts to cope with trauma.  Has respect for people’s coping attempts and avoids rush to negative judgments.
 

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