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- Engaging
Providers in System Reform – November 10, 2005
BACKGROUND
In September, 2002, the Commissioner of the Department of Social
Services (DSS) in Massachusetts began five key initiatives to improve
case practice and management systems. One was a procurement review, designed
to ensure that services are purchased in a manner that best supports children
and families.
A workgroup consisting of DSS senior managers, provider
agency executive directors and parents conducted a six month review of
the Department’s procurement policies and practices. DSS and the
workgroup have a vision of integrated services, and believe that procurement
is a set of tools that can support and advance the agency’s work
and direction.
DSS is now redesigning and reprocuring its current
categorical service programs of Commonworks, residential treatment and
group homes, contracted foster care, and family based services. The new
procurement will create local networks of integrated services called Family
Networks.
DSS has issued a request for information soliciting
input on the program models that they will purchase through Family Networks.
The RFI closed in September, 2005.
The initiative is building on the lessons learned from
Commonworks (lead agencies managing comprehensive care package for a case
rate for adolescents in group care), family centered practice and community
connections (neighborhood based networks).
For background on MA, see the DSS website at www.state.ma.us/dss:
- Under Providers (tab at top) click on purchase
of service/purchase of service system for an Integrated Services Procurement
overview. This includes the Procurement Review Workgroup Draft Final
Plan and other key documents.
- Description of Family Support Initiatives
- Description of Working with Families Right from the
Start initiative
For more information on the Commonworks initiative,
see www.commonworks.com
The Department of Social Services’ System of Care
Procurement
What is the system of care procurement?
DSS plans to redesign and reprocure current categorical services
of $160M in Commonworks, residential treatment and group homes; $50M in
contracted foster care; and $25M in family based services. The new procurement
will apply the system of care principles and framework to create local
networks of integrated services across the state. It will establish:
- A comprehensive statewide system of care that is
integrated appropriately at the local, regional, and statewide levels
using a lead agency model.
- The infrastructures necessary for DSS to effectively
partner with families, communities, sister state agencies, private providers,
and academic institutions to ensure collaboration in the planning, development,
implementation, and evaluation of an integrated service delivery system.
Goals of the system of care procurement
The ultimate goals of this comprehensive procurement are ambitious
and closely integrate with the Continuous Quality Improvement (CQI) Program,
the Professional Development Institute, and case practice enhancement
initiatives.
The goals are to:
- Support and enhance the capability of families to
keep safe and nurture their children.
- Increase community tenure by reducing the need and
duration for out-of-community placements.
- Ensure that no child enters adulthood alone but has
sustained healthy relationships.
- Ensure the most effective and efficient allocation
and utilization of public resources (including funding, staff, expertise,
legal authority, etc) possible while achieving positive outcomes for
children and families.
- Restore a healthy and appropriate balance of mutual
accountability between the public child welfare agency and communities
in supporting families in caring for their children.
Why are we changing our approach to purchasing
services?
- DSS’ performance on the Federal Child &
Family Services Review fell below national standards on measures of
safety, permanency, and well-being.
- Case practice changes such as Family Group Conferencing
and strength-based service planning will make new, appropriate demands
for individualized, flexible services to which the purchased service
system must respond as a matter of routine not exception.
- The Department’s purchased services system
has not been analyzed comprehensively as a system for several years
and is in danger of being merely a collection of programs rather than
a cohesive system.
- The “stuck kids” phenomenon is
not limited to psychiatric inpatient units. Kids are “stuck”
at almost every level of placement in the system indicating that the
system itself is stuck and not appropriately managing transitions nor
supporting families in caring for kids.
How will the system of care work?
The Department will contract with providers to establish Area-based
Lead Agencies and Regional Resource Centers. The general framework and
approach was recommended by a 28-member Workgroup comprised of DSS senior
managers, provider agency executive directors, and parents that was charged
by the Commissioner with conducting a review of the Department’s
procurement policies and practices. Their recommendations address designing,
managing, and purchasing services using a system of care approach. The
full Report is available at http://www.state.ma.us/dss.
Area-based Lead Agencies will partner
with the Area Office and focus on enhancing local community service systems
of care. They will:
- Participate in case planning teams in order to provide
expertise on service availability and to develop individualized services
as necessary.
- Facilitate service access and monitor progress towards
service plan goals.
- Review utilization of services and recommend changes
in service intensity, duration, and termination.
- Develop and manage local service networks that center
on community-based programs that address needs identified through the
Area Office’s CQI work.
Regional Resource Centers will support
local systems of care by creating regional markets and purchasing approaches
for services that span multiple Area Offices. They will:
- Develop programs to serve special populations that
a single Area Office does not serve enough of to purchase its own program.
- Integrate services and funding from other state
purchasers.
- Broker services across the Region as needed to support
Area-based Leads.
What is the project status?
In September 2003, DSS began intensive work on policy and operational
design. Our plan is to issue an RFR in April 2004 and to implement the
new system in January 2005. The following workgroups have been established
and charged with addressing various aspects of the system of care design.
- The Community-Connected Residential Services Workgroup
is charged with identifying clinical, managerial, and systemic changes
to support a more thorough connection of residential services to community
systems and with providing a readiness roadmap to the provider community.
- A Case Management Roles & Responsibilities Workgroup
will guide a consensus-building process to define DSS’ and the
lead agencies’ case management roles and responsibilities that
will be incorporated into the system of care design. This process will
be facilitated by a neutral consensus building consultant.
- A Departmental Procurement Planning Process that
utilizes regional teams, supported by a technical assistance team, to
craft the operational design of the system of care procurement.
Key challenges
The system of care vision will require significant organizational
and cultural changes within the Department and in the provider community.
As each workgroup proceeds, it will identify specific implications of
its design proposals. However, the responsibility for managing change
exceeds well beyond the workgroups listed above. Executive Staff and Statewide
Managers will be critical forums for shaping these changes and sources
of leadership in implementing them. One of the ways in which DSS will
manage the scope of changes is by designing a multi-year transition with
clear timeframes and benchmarks to which DSS holds itself and its contracted
providers accountable. However, managing a multi-year project is a new
approach in and of itself for the Department and will challenge our collective
ability to maintain our commitment to these changes.
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