Exercise #1 -------------

What should you say?

1. You have just been called by a newspaper reporter who is asking for information about someone on your caseload. What is the correct response to requests for information from the media?

A. I can only verify that the person is a client.
B. I can’t give you any information about anyone without an authorization from the person.
C. Yes I know the person, but I'm not at liberty to say anything else.

2. An client's uncle stops you in the grocery store and wants information about his nephew. What is the correct response to requests for information from family members?

A. I can't discuss this publicly, please call me at the office.
B. I’m sorry, I can’t give you any information about anyone without an authorization from the person.
C. I'm not supposed to say anything, but maybe I can help you. What do you want to know?

    Score =        

Match your answers to the correct ones below:

 

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